Refund policy

NAURA - Returns & Refund Policy

Returns.

• Customers are responsible for return shipping costs unless the items is defective or incorrect.
• Returns must be made within 14 days of receiving the order.
• Items must be in their original condition, unused, and in the original packaging.
• Personalized or custom items ( colors , lengths, styles) cannot be returned unless defective.

Refunds.

• Shipping costs are non-refundable unless the return is due to our error.
• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 5-7 business days.

How to return:

1- Contact us at our email- nauraluxe@gmail.com

2- Provide your order number and reason for return.

3- Ship the item back using a trackable shipping service.